Shipping Information
Everything you need to know about our shipping policies and delivery times
Shipping Zones & Delivery Times
🇬🇧 United Kingdom
Delivery Time: 3-5 business days
Shipping Cost: £3.99 (Free on orders over £30)
Tracked delivery via Royal Mail or DPD
🇪🇺 Europe
Delivery Time: 7-10 business days
Shipping Cost: £8.99
International tracked delivery
🌍 Rest of World
Delivery Time: 10-21 business days
Shipping Cost: £12.99
International tracked delivery
Note: Delivery times are estimates and may vary during peak periods or due to customs processing for international orders.
Order Processing
Processing Time: Orders are typically processed and dispatched within 1-2 business days (Monday-Friday, excluding UK bank holidays).
Custom Orders: Custom 3D printed items may require additional processing time (3-5 business days). You'll be notified of the expected dispatch date when you place your order.
Order Confirmation: You'll receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking information once your order is dispatched.
Order Tracking
All orders include tracking. Once your order ships, you'll receive an email with:
- Tracking number
- Carrier information
- Estimated delivery date
- Link to track your package
You can track your order 24/7 using the tracking link provided in your shipping confirmation email.
International Shipping
Customs & Duties
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These charges are not included in our shipping costs and vary by destination.
Customs Documentation
We complete all necessary customs documentation and declare the full value of your order. We cannot mark items as "gifts" or undervalue packages.
Delivery Delays
International shipments may experience delays due to customs processing. While we can't control customs clearance times, we're here to help if you have concerns about your order.
Shipping Issues
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at support@gs3ds.com with your order number and photos (if damaged). We'll work with the carrier to resolve the issue and ensure you receive your order.
Incorrect Address
Please ensure your shipping address is correct before completing your order. If you need to update your address after ordering, contact us immediately. Once shipped, we cannot change the delivery address.
Delivery Attempts
If the carrier cannot deliver your package (e.g., no one home), they'll leave a card with collection instructions. Packages are typically held for 7-14 days before being returned to us. Please arrange redelivery or collection promptly.
Shipping Restrictions
We currently ship to most countries worldwide. However, we cannot ship to:
- PO Boxes (UK only - we can ship to PO Boxes internationally)
- Countries under international trade sanctions
- Military addresses (APO/FPO)
If you're unsure whether we can ship to your location, please contact us before placing your order.
Questions About Shipping?
Our customer service team is here to help with any shipping questions or concerns.